Português
Terms and Conditions
The present general conditions of sale are agreed between Chagrin & Galocha, Lda, with headquarters at Rua Ary dos Santos 18 A - 2685-312 Prior Velho, Portugal, taxpayer nº. PT510186220, hereinafter referred to as “Papelarias Emilio Braga“ and persons wishing to make purchases through the Internet site emiliobraga.com, hereinafter referred to as “User“.
The parties agree that purchases made through this website will be governed exclusively by this agreement, excluding any conditions previously available on the website.
Article 1 – Object
The present general conditions of sale aim to provide and define all the necessary information to the user on the ordering, sale, payment and delivery modalities of the purchases made on the Papelarias Emilio Braga website.
These conditions regulate all the steps necessary for the execution of the order and guarantee its follow-up between the Contracting Parties.
Article 2 – Request
The User can send his order through the purchase process designated on the website as "Shopping Cart", after having used the online device, selecting "Add to Cart" in the online catalog presented on the Papelarias Emilio Braga website;
To send your order, the User must:
- Register on the Papelarias Emilio Braga website, providing the requested information.
- Type "Enter" (providing a combination of email and password chosen by the user at the time of registration).
- Fill in the data and choose the options that are available to you during the “order confirmation” process (delivery and billing address, shipping method, payment method).
The sending of the order by the User is equivalent to full and total acceptance of the prices and description of the products offered for sale, as well as the general conditions of sale that will be the only ones applicable to the contract thus concluded.
Papelarias Emilio Braga will honor orders received online only up to the limit of available stocks, in the absence of product availability Papelarias Emilio Braga undertakes to inform the User as soon as possible.
Article 3 – Delivery
The delivery of orders can be made through the various modalities published on the website of Papelarias Emilio Braga.
Home delivery cannot be made in sections and may have additional costs in remote areas, costs that will be borne by the customer, or you can pick up your order at the carrier's warehouse closer to the delivery address.
Papelarias Emilio Braga is committed to delivering the items ordered as soon as possible. The availability times indicated on the product data sheets should be considered as indicative only. The availabilities shown in the product lists are based on the supply history of these products. Such estimates do not guarantee future supplies. Papelarias Emilio Braga will always strive to meet these deadlines. Papelarias Emilio Braga, anticipating difficulty in meeting delivery deadlines, will inform the User, providing the option of terminating the contract. By not exercising this right, we assume that the User remains interested in the order and that he consents to the delivery beyond that period.
To proceed with an order in progress, the User must go to the online customer area, where he can send an electronic message.
To estimate the total time of receipt of an order, the User must take into account the following equation (the date to be considered for the beginning of the count is always the date of receipt of payment):
Total Delivery Time = Product Availability * + Shipping
For example, an order paid by Credit Card (immediate payment = 0 days), with two products where the maximum availability indicated was 48 hours (availability = 2 days) and Shipping per Day shipping to mainland Portugal (postage = 1 day) means that the order will be delivered in 3 days (0 + 2 + 1).
*Availability: availability is defined as the period of time that the product is ready for shipment. When ordering 2 or more products with different availability, the highest value must always be considered. Availability can be found in the information sheet for each product.
Article 4 – Payment
Papelarias Emilio Braga offers the User the following forms of payment:
- a) Bank Transfer;
- b) ATM;
- c) PayPal
- d) MB Way
- e) Charging with additional cost
The User will pay a lump sum corresponding to the costs of handling the order; additional expenses consist of fixed expenses such as reimbursement of packaging and shipping costs.
Papelarias Emilio Braga will make every effort to ensure maximum confidentiality and security in the data transmitted over the Internet.
Article 5 – Prices
Prices must be understood in euros, with taxes and fees included, taking into account the VAT in force on the date of payment of the order. If there is any change in the price lists of products for sale on this website, this situation will require an update of the advertised prices. If this situation occurs with any product of an order, if it implies a price increase, the User will be informed immediately, being able to choose to receive his order (by paying the difference) or proceed to its cancellation. The prices shown in the checkout process always correspond to the most current prices, however, they should only be considered valid while they are visible on the website in an updated page (cache or non-updated pages, they may show prices that are no longer in force). The price shown it is only guaranteed under these conditions and only after order registration.
Article 6 – Discounts
There are two types of promotional price proposals on the Papelarias Emilio Braga website, in the form of percentage discounts on the sale price to the public, which can be consulted on several pages, namely in the product lists and in the search result lists, just click on the discount itself.
- Instant discounts
Instant discounts are price discounts that apply for a period not previously determined, so these promotions should only be considered valid while they are visible on the website on an updated page (cache or non-updated pages, they may present discounts that are no longer in effect). The discount shown is only guaranteed under these conditions and only after registering the order. To guarantee these discounts it is necessary that this product is added to the basket and to the checkout with the visible promotion. Papelarias Emilio Braga guarantees the discount if it receives the respective payment within a maximum period of 8 days, counting from the checkout closing date. - Campaign discounts
Campaign discounts are price discounts that have an effective date. These discounts represent a commitment during the announced period, but always under the condition that the order is closed by the User through the "order confirmation" and paid, until the end of that period. To guarantee these discounts it is necessary that the product is added to the basket and that the "order confirmation" is completed with the visible promotion.
Storing a product in the “CART” does not guarantee its price or discount.
Article 7 – Warranties
Any order contract entered into on the Papelarias Emilio Braga website can be freely resolved under the terms of article 6 of Decree-Law no. 143/2001, of April 26. For this purpose, the User must return his order within a maximum period of 30 days from the date of its receipt, contacting our customer service through the customer area available on the website, or by calling 2179586712. The return process is simple, varying according to the origin, so the User must contact Papelaria Emilio Braga in advance. Papelarias Emilio Braga does not accept any return shipped with postage to be paid at the destination, committing itself to reimburse the User within a maximum period of 30 days after receiving the return. The returned products must be in a state of sale, that is, in the same state in which they arrived in the hands of the User, without any anomaly. If the value resulting from the exchange of products in an order is higher than the initial value of the order, the User must pay the difference through one of the payment methods available in paragraph 1 of article 4.6. If the value resulting from the exchange of products in an order is lower than the initial value of the order, or in case of return, Papelarias Emílio Braga will proceed with a bank transfer to an account to be indicated.
Items sent for free in the form of gifts or bonuses will not be refunded.
Article 8 – Complaints
The User can submit his complaints to Papelarias Emilio Braga and in case of litigation and in accordance with Law 144/2015, in case of litigation the consumer can resort to an Alternative Consumer Dispute Resolution Body: CACCL - Arbitration Center of Lisbon Consumer Conflicts
Article 9 – Responsability
Papelarias Emilio Braga is not responsible for any inconvenience or damage caused to the User by using the Internet network, such as: service breakdown, external intrusion, anomalies caused by computer viruses or any other case of force majeure.
Article 10 – Intellectual Property
All contents of the Papelarias Emilio Braga website are intellectual property of Papelarias Emilio Braga, and cannot be copied or reproduced, except to the extent strictly necessary to allow their online reading.
The contents of this website are produced by internal and external sources, so Papelarias Emilio Braga is not responsible for the lack of updating and/or inaccuracy of this information. All texts, images, illustrations, photographs, brands and other elements of the Papelarias Emilio Braga website are protected by law.
Article 11 – Proof
The parties agree that the computerized records kept in the computer systems of Papelarias Emilio Braga in reasonable security conditions constitute proof of the communications, orders and payments made between the parties.
Article 12 – Conservation and Archive of Operations
Archiving orders and invoices must be done on a reliable and durable medium to correspond to a faithful and long-lasting copy.
Article 13 – Applicable Law and Competent Forum
The law applicable to any contractual relationship established through the Papelarias Emilio Braga website is Portuguese law.
In order to settle any conflict arising from any contract entered into under these general terms and conditions of sale, the Lisbon Court will be competent with the express waiver of any other.